Return/Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
Eligibility for Returns
- Condition: To be eligible for a return, the jewelry must be in the same condition as it was dispatched, including all packaging, tags, and any accessories.
- Time Frame: Returns must be initiated within 5 days of the delivery date.
Return Process
- Contact Us: Please contact our customer service at mansil925silver@gmail.com to initiate a return. Provide your order number and the reason for return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
- Shipping: Please ensure the jewelry is securely packaged. Customers are responsible for return shipping and should ensure it is safely packaged.
Refund Process
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria.
- Refund: If approved, a refund will be processed to the same payment method used for the original purchase.
- Time Frame: Refunds are typically issued within 3 business days after we receive and inspect the returned item.
Non-Returnable Items
- Custom-made or personalized items cannot be returned unless they are defective or damaged upon arrival.
Contact Us
If you have any questions or need further assistance, please reach out to us at mansil925silver@gmail.com
Thank you for shopping with us!